Modern hotel guests expect a personalized, seamless and welcoming experience from the moment they book until the end of their stay. Hotels often face challenges such as: Limited staffing capacity – especially in small hotels or outside peak hours, staff might not always be available. Inconsistent communication – manual interactions can vary in quality and completeness depending on the person. Lack of engaging customer touchpoints – traditional email confirmations or printed info lack emotional impact. There is a growing need for a solution that automates guest communication while keeping it personal and memorable.
Business Need: Modern hotel guests expect a personalized, seamless and welcoming experience from the moment they book until the end of their stay. Hotels often face challenges such as: Limited staffing capacity – especially in small hotels or outside peak hours, staff might not always be available. Inconsistent communication – manual interactions can vary in quality and completeness depending on the person. Lack of engaging customer touchpoints – traditional email confirmations or printed info lack emotional impact. There is a growing need for a solution that automates guest communication while keeping it personal and memorable.
Solution: The Hotel Avatar is a digital concierge – a personalized video assistant created using voice synthesis and video cloning technologies. Each hotel can record its own Avatar based on a real person – typically the hotel director, manager, or brand ambassador. Key features: Welcome video: As soon as a guest books a room, they receive an email or text message with a personalized video. The Avatar welcomes them, confirms their reservation, and shares key info such as room number and check-in instructions. During-stay engagement: The Avatar can also be used to send updates, service reminders, or local tips throughout the guest’s stay. Farewell message: At the end of the stay, the guest receives a thank-you video and a friendly prompt to leave a review. The Avatar feels authentic and human, as it looks and sounds just like a familiar figure from the hotel staff.
Results: Introducing a Hotel Avatar brings multiple benefits: Enhanced guest satisfaction through clear, timely, and personalized communication. Reduced staff workload, as routine guest communication becomes automated. Higher engagement – video content has a much stronger impact than plain text. Increased review collection, thanks to friendly and well-timed reminders. Stronger brand identity – the hotel stands out with a unique and modern guest experience.