One of Interamerican's key markets is the one for Group Life and Health insurances. The applications used for these products does not fit to achieve the main goal, i.e. establishing higher efficiency and meet customer expectations to work more digital.
In addition current technology stack does not fit for purpose and migration towards target architecture is too time expensive. Because of high competition, time is running out and the goal to have an application which could support this years Sales campaign, a traditional code-based development approach was rejected. Besides Interamerican wishes to use the introduction of a new application also for the purpose of improving inefficient processes and introducing STP. Not to speak of an increase on response on nowadays customer demands and respond quickly to market changes.
Business Need: One of Interamerican's key markets is the one for Group Life and Health insurances. The applications used for these products does not fit to achieve the main goal, i.e. establishing higher efficiency and meet customer expectations to work more digital.
In addition current technology stack does not fit for purpose and migration towards target architecture is too time expensive. Because of high competition, time is running out and the goal to have an application which could support this years Sales campaign, a traditional code-based development approach was rejected. Besides Interamerican wishes to use the introduction of a new application also for the purpose of improving inefficient processes and introducing STP. Not to speak of an increase on response on nowadays customer demands and respond quickly to market changes.
Solution: To achieve its ambition, a new IT platform, specifically for these Products, was crucial to Interamerican. The new platform should enhance Sales, minimize administration time lifecycle and Improve Customer experience.
What was needed was a 'full administration' which supports Sales, Issuing and Claims processes for Group Life & Health products. The Sales process should have a portal to support the Agents Quotation process. According policy and claim handling. Integration within the existing IT landscape. I.e. connection with financial, CRM, workflow and DMS applications.
Results: Benefits