The company was mostly still operating manually when it came to quotations. This would take a lot of time, and the process was quite unclear. There was also the desire to make more use of the massive amounts of data within the organisation. The idea was that this would generate extra revenue. An automated effort could help with this while saving valuable time and providing insight into what was being sold and at what price. This, in turn, would ensure customer retention because no one would be paying too much anymore.
Business Need: The company was mostly still operating manually when it came to quotations. This would take a lot of time, and the process was quite unclear. There was also the desire to make more use of the massive amounts of data within the organisation. The idea was that this would generate extra revenue. An automated effort could help with this while saving valuable time and providing insight into what was being sold and at what price. This, in turn, would ensure customer retention because no one would be paying too much anymore.
Solution: Therefore, Bizzomate developed a tool that automatically issues quotations based on an external algorithm that takes into account volume, customer, and material type. With this desktop app, account managers can issue uniform quotes. Thanks to the integration with CRM of the customer data and SAP for the price history, all customers now receive fair quotations specifically tailored to them. This easy-to-use quotation tool is also very fast. Drafting quotations now takes just a few minutes for both old and new customers, whereas it used to take several days for new customers.
Results: The chemical company now has a uniform quotation tool that all of the account managers use. As a result, there are no longer any differences in the offers being made. Thanks to this automation, the quotations require much less time, and the account managers have more time to spend on other activities.