With a diverse structure and complex operations, Alpitour World faced significant challenges in managing its business processes. In particular, the existing BPM platform was rigid and followed a waterfall development approach, which failed to meet the dynamic demands of an ever-evolving market. Development times were too long, and the system’s limited capabilities negatively impacted operational agility. This situation became particularly critical in two areas: the management of contracts by the Groups Office and the communication of operational changes to flights. In the first case, the use of traditional tools like emails and manual documents led to inefficiencies, high costs, and unsustainable processing times. The complexity of the process resulted in slow operations, hindering the office's ability to handle a growing volume of contracts. At the same time, the communication of operational flight changes required a more structured process. The lack of a clear and centralized workflow increased the risk of errors, reduced transparency between teams, and slowed response times to changes. Further details on https://www.avvale.com/case-studies/alpitour-digital-transformation
Business Need: With a diverse structure and complex operations, Alpitour World faced significant challenges in managing its business processes. In particular, the existing BPM platform was rigid and followed a waterfall development approach, which failed to meet the dynamic demands of an ever-evolving market. Development times were too long, and the system’s limited capabilities negatively impacted operational agility. This situation became particularly critical in two areas: the management of contracts by the Groups Office and the communication of operational changes to flights. In the first case, the use of traditional tools like emails and manual documents led to inefficiencies, high costs, and unsustainable processing times. The complexity of the process resulted in slow operations, hindering the office's ability to handle a growing volume of contracts. At the same time, the communication of operational flight changes required a more structured process. The lack of a clear and centralized workflow increased the risk of errors, reduced transparency between teams, and slowed response times to changes. Further details on https://www.avvale.com/case-studies/alpitour-digital-transformation
Solution: With over 30,000 vacation quotes generated daily and a continuously growing volume of activities, it became essential to adopt a platform capable of standardizing procedures, improving collaboration, and accelerating processes. Avvale recognized this need and proposed Mendix as an innovative solution: a low-code development platform designed to simplify and automate key processes, known for its flexibility, intuitive design, and easy integration with technologies like DocuSign for digital signatures. Thanks to a highly complex Proof of Concept (PoC) developed by Avvale’s team in just one month, Alpitour World was able to test the platform’s potential. Mendix quickly demonstrated its ability to meet business needs, integrating flexibly into existing workflows and significantly reducing implementation times. The choice of Mendix enabled the rapid development of applications through an intuitive drag-and-drop interface, minimizing the need for manual coding. The management time for complex processes was further reduced thanks to a visual approach and the use of predefined templates, making technology adoption more agile. The integration with APIs and the availability of numerous native connectors facilitated seamless connections with existing systems, ensuring flexibility and scalability.
Results: The adoption of Mendix has transformed Alpitour World’s operational processes, delivering concrete and measurable results. In contract management, processing times were reduced by 50%, while contract costs decreased by 36%. The Groups Office’s capacity increased, with a 19% rise in contracts handled annually.