The Turflijsten app offers academies a user-friendly way to record contact moments with students. After a conversation via email, webcare or telephone, for example, staff can easily record what was discussed by selecting a channel, together with the corresponding target group, category, academy or service, and the action taken. This data is then clearly displayed in Power BI, giving academies insight into the number and type of contact moments and enabling them to analyse trends in order to improve their services.
Business Need: The Turflijsten app offers academies a user-friendly way to record contact moments with students. After a conversation via email, webcare or telephone, for example, staff can easily record what was discussed by selecting a channel, together with the corresponding target group, category, academy or service, and the action taken. This data is then clearly displayed in Power BI, giving academies insight into the number and type of contact moments and enabling them to analyse trends in order to improve their services.
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