AZL wanted to reduce billing costs and the number of manual operations. All invoices had to be imported manually. The process was devious and adjustments took a lot of time and effort.
Business Need: AZL wanted to reduce billing costs and the number of manual operations. All invoices had to be imported manually. The process was devious and adjustments took a lot of time and effort.
Solution: The solution consists of two applications; external and internal. Pension funds can register their invoices in the external application, which is based in a public Mendix cloud. The internal application helps AZL to handle the invoices. The applications communicate via webservices and the internal Oracle database. New situation: the invoices are collected via the external application or by mail. Ricoh scans the invoices and provide the scanned documents as input to the internal application. Then, the invoices are reviewed and approved manually by at least two employees (four-eye principle).
Results: The new invoice processing solution significantly reduced manual work and operational complexity. Invoices are now captured digitally at the source and processed through a structured, auditable workflow. This resulted in lower billing costs, fewer manual handovers and a more reliable approval process. By separating the external and internal applications, AZL gained better control over invoice intake while maintaining a secure internal processing environment. The four-eye principle is now fully embedded in the system, improving compliance and transparency. Overall, the solution increased efficiency, reduced processing time and created a scalable foundation for future growth within AZL’s pension administration services.