The existing process for applying for student public-transport tickets was fully paper-based, slow, and error-prone. Key challenges included: 🔹 Manual workflows for parents, schools, and administrators 🔹 No digital approval process, leading to delays 🔹 High administrative effort due to inconsistent forms 🔹 Migration of existing tickets required for a smooth transition 🔹 Coordination with over 90 schools and school authorities 🔹 Tight deadline before the 2024/2025 school year
Business Need: The existing process for applying for student public-transport tickets was fully paper-based, slow, and error-prone. Key challenges included: 🔹 Manual workflows for parents, schools, and administrators 🔹 No digital approval process, leading to delays 🔹 High administrative effort due to inconsistent forms 🔹 Migration of existing tickets required for a smooth transition 🔹 Coordination with over 90 schools and school authorities 🔹 Tight deadline before the 2024/2025 school year
Solution: In collaboration with the d.u.h.Group, Stadtwerke Münster developed the Student Ticket Portal, a modern, fully digital platform built using the Mendix low-code platform. The solution delivers: 🔹 End-to-end digital ticket application 🔹 Multidevice access (desktop, tablet, smartphone) 🔹 Seamless integration with existing systems 🔹 Smooth migration of legacy tickets 🔹 Fast development cycles thanks to Mendix 🔹 Flexible adaptation to new requirements Low-code played a key role in enabling rapid prototyping, agile adjustments, and a reliable launch within the tight timeline.
Results: Customer Quote: “Stadtwerke Münster would like to thank the d.u.h.Group for the excellent collaboration and the strong support in advancing our mobility digitalization projects. Their flexibility, proactive communication, and ability to adapt to new requirements ensured smooth coordination throughout the entire project. We look forward to continuing to build innovative solutions together.” — Mathis Schrick, Stadtwerke Münster The digitalization initiative delivered significant impact: 🔹 Over 2,000 ticket applications in the first month 🔹 Fully digital, multidevice portal for all user groups 🔹 Optimized workflows with higher process transparency 🔹 Strong reduction of manual effort and errors 🔹 Smooth rollout through close cooperation with all stakeholders 🔹 Reliable integration with existing school and mobility systems