MediReva was operating on an outdated and unstable ERP system that contained extensive custom code, making it difficult to maintain and evolve. Critical process knowledge lived primarily in the minds of long-tenured employees, creating operational dependence, knowledge gaps, and prolonged onboarding for new staff. Administrative work was largely handled in Excel, resulting in inefficiencies, high workload, and a high risk of errors, particularly in the claims submitted to healthcare insurers. This lack of centralisation and automation hindered process quality, consistency, and scalability.
Business Need: MediReva was operating on an outdated and unstable ERP system that contained extensive custom code, making it difficult to maintain and evolve. Critical process knowledge lived primarily in the minds of long-tenured employees, creating operational dependence, knowledge gaps, and prolonged onboarding for new staff. Administrative work was largely handled in Excel, resulting in inefficiencies, high workload, and a high risk of errors, particularly in the claims submitted to healthcare insurers. This lack of centralisation and automation hindered process quality, consistency, and scalability.
Solution: A Mendix application was developed as an intelligent layer on top of the existing ERP. The solution centralises client intakes, care dossiers, and order processing within one unified environment. All client information and functional limitations are captured in a structured care dossier, ensuring consistent and complete documentation. Smart intake workflows ensure that clients receive only appropriate and medically necessary care materials. The app automatically calculates the required quantity of materials and transfers orders directly to the ERP for logistics processing. A task inbox supports nurses and customer service teams in working efficiently and task-driven. Claims to healthcare insurers are generated and processed automatically, eliminating manual errors and significantly reducing administrative burden.
Results: Centralised client and care information, improving data quality and ensuring that essential process knowledge is secured within the system. Faster, more consistent client intake, supported by smart decision logic that ensures appropriate allocation of medical devices. Automated order calculation and seamless transfer to the ERP, streamlining logistics and reducing manual handovers. Greater efficiency for nurses and customer service teams through a clear task inbox and guided workflows. Error-free, automated claims processing, leading to faster reimbursement cycles and reduced administrative workload. Lower operational dependency on individual employees, with structured processes replacing informal, person-dependent knowledge. Higher overall process efficiency, reduced workload, and improved quality of care registration.