Due to a couple of takeovers and mergers, the company had several working methods in place. On top of that, they saw an opportunity to make process improvements by updating some legacy systems. They wanted to work more efficiently and try to use their data for more valuable insights so that they can handle specific claims automatically in the future. A process-driven system would help monitor SLA delivery and can report clearly on specific KPI’s.
Business Need: Due to a couple of takeovers and mergers, the company had several working methods in place. On top of that, they saw an opportunity to make process improvements by updating some legacy systems. They wanted to work more efficiently and try to use their data for more valuable insights so that they can handle specific claims automatically in the future. A process-driven system would help monitor SLA delivery and can report clearly on specific KPI’s.
Solution: Bizzomate has developed a multichannel app which is available on the desktop and via a tablet. Case Handlers and front office use the desktop app. This dynamic case management system processes every claim the insurance companies provide. The system automatically delivers the case to the right team, depending on the type of claim so that it can be handled as swiftly as possible. After that, the claim is allocated to the right building expert. This expert uses a tablet app developed by Bizzomate, which seamlessly integrates with the desktop app at the backoffice to see his appointments, case details and register all his findings and photos of the on-site assessment.
Results: This international claims handler now has a uniform working method across all of its Non-Automotive offices and is able to collect data that can be used to automate some parts of their business in the future. Besides, they now have a modern, robust IT-architecture in place which is easily expandable and scalable thanks to the use of microservices. And, most importantly, their experts have more time for their customers because they lose less time with administrative tasks.