MCG previously used Philips Engage alongside several disconnected tools. This fragmentation created inefficiencies, limited visibility into the client process and added administrative pressure on practitioners. Meanwhile: Philips Engage was being phased out IZA regulations require 70% hybrid care, increasing the need for digital interaction Practitioners lacked a central overview of sessions, goals, tasks and documentation Existing systems could not integrate external e-health content or modern care networks Communication tools like chat and secure messaging were missing or outdated MCG needed a secure, adaptable and user-friendly practitioner portal that supported hybrid care, reduced administrative workload and provided practitioners with complete insight into each client’s journey.
Business Need: MCG previously used Philips Engage alongside several disconnected tools. This fragmentation created inefficiencies, limited visibility into the client process and added administrative pressure on practitioners. Meanwhile: Philips Engage was being phased out IZA regulations require 70% hybrid care, increasing the need for digital interaction Practitioners lacked a central overview of sessions, goals, tasks and documentation Existing systems could not integrate external e-health content or modern care networks Communication tools like chat and secure messaging were missing or outdated MCG needed a secure, adaptable and user-friendly practitioner portal that supported hybrid care, reduced administrative workload and provided practitioners with complete insight into each client’s journey.
Solution: Ciphix developed a modern practitioner portal using Mendix low-code, enabling fast development, strong security and full adaptability to evolving healthcare requirements. Key capabilities for practitioners Available on mobile and desktop, ensuring broad accessibility Full visibility into the client’s treatment process, including sessions, tasks, goals and documents A dedicated task inbox for clinicians to work efficiently and focus on high-priority actions Integrated communication features, including secure chat with clients Centralised document management and appointment registration Integration with external e-health content and care networks Rapid adaptability thanks to reusable low-code components The portal gives practitioners everything they need in one place, while ensuring compliance with strict privacy and security standards.
Results: One central workspace for practitioners, replacing multiple disconnected tools Significantly reduced administrative burden, enabling clinicians to focus more on treatment Better treatment insight, with a unified view of sessions, progress, goals and required tasks Readiness for hybrid care, supporting IZA’s demand for 70% hybrid service delivery Improved communication, thanks to integrated chat and document sharing Greater efficiency and consistency, reducing error-prone manual processes Faster development and innovation cycles, supported by Mendix low-code Future-proof digital foundation, ready to expand with new modules and treatment processes