As Pluryn’s care coordination processes grew in complexity, the limitations of the existing application landscape became increasingly tangible in day-to-day operations. Care coordinators, contract managers, and support staff relied on systems that were slow to respond, difficult to adapt, and increasingly fragile under change. Retrieving key overviews could take tens of seconds, while even minor functional adjustments required extensive testing due to the risk of unintended side effects. This situation not only impacted efficiency but also affected confidence in the systems. Teams were hesitant to improve or extend functionality, even when business needs changed, because the underlying technology no longer provided sufficient flexibility or transparency. With the upcoming transition to a new electronic client record (ECD), Pluryn recognised that continuing on the existing platform would further increase complexity and technical debt. The organisation therefore decided to modernise its core applications and migrate to a platform that supports performance, scalability, and integration while remaining accessible to its internal development team. The goal was not only to rebuild existing functionality but to create a stable foundation for future digital initiatives.
Business Need: As Pluryn’s care coordination processes grew in complexity, the limitations of the existing application landscape became increasingly tangible in day-to-day operations. Care coordinators, contract managers, and support staff relied on systems that were slow to respond, difficult to adapt, and increasingly fragile under change. Retrieving key overviews could take tens of seconds, while even minor functional adjustments required extensive testing due to the risk of unintended side effects. This situation not only impacted efficiency but also affected confidence in the systems. Teams were hesitant to improve or extend functionality, even when business needs changed, because the underlying technology no longer provided sufficient flexibility or transparency. With the upcoming transition to a new electronic client record (ECD), Pluryn recognised that continuing on the existing platform would further increase complexity and technical debt. The organisation therefore decided to modernise its core applications and migrate to a platform that supports performance, scalability, and integration while remaining accessible to its internal development team. The goal was not only to rebuild existing functionality but to create a stable foundation for future digital initiatives.
Solution: Ciphix partnered with Pluryn to redesign and rebuild three business-critical applications on Mendix, combining technical modernisation with a strong focus on long-term maintainability and internal ownership. The project started with the contracts application, which served as the foundation for the new Mendix landscape. A consistent design system was introduced, aligned with Pluryn’s branding, alongside clear development standards and architectural guidelines. These standards ensured that subsequent applications could be built faster, more consistently and with lower risk. During the analysis phase, it became clear that multiple applications relied on the same internal knowledge and business logic. Rather than duplicating this logic across systems, Ciphix designed a central Mendix application: VIK (Vastlegging Interne Kennis). This application functions as a shared internal knowledge service, storing information once and making it available to multiple applications. This approach reduced complexity, prevented duplication and created a scalable architecture for future extensions. The Care Guide (Zorggids) application was rebuilt to support client registration, waitlist management, placement assessments, and cross-team collaboration. All applications were designed with future integrations in mind, including seamless connectivity with Pluryn’s new ECD. Throughout the project, Ciphix worked closely with Pluryn’s BI and development team. While Ciphix led the initial development, Pluryn’s developers actively contributed and were trained in Mendix development standards and best practices. This ensured that, after delivery, Pluryn could independently maintain and extend the applications. Despite running alongside significant organisational changes, including the ECD transition, all three applications were successfully delivered within approximately two months.
Results: The transition to Mendix has fundamentally improved the way Pluryn supports its care coordination processes. Performance issues that previously slowed daily work have been resolved, with critical overviews now loading in seconds rather than tens of seconds. This enables care coordinators and contract managers to access information quickly and make confident decisions. The redesigned user interfaces provide clarity and consistency, making the applications more straightforward to use and reducing cognitive load for end users. At the same time, the new architecture significantly reduces technical risk. Changes and extensions can now be implemented in a controlled and predictable way, enabling continuous improvement rather than postponing innovation. By introducing a reusable internal knowledge architecture, Pluryn has avoided duplication across applications and created a scalable foundation for future digital initiatives. Most importantly, internal Mendix expertise has been established, allowing Pluryn to take ownership of further development and align its application landscape with evolving care processes. With this modern, future-ready foundation in place, Pluryn is well-positioned to accelerate its digital roadmap, including upcoming initiatives such as digital signing workflows and additional integrations around the electronic client record. This project demonstrates how modern low-code platforms like Mendix can be used not just to replace legacy systems, but to create a sustainable, scalable application landscape that empowers both end users and internal development teams.