Sitech faced challenges with traditional paper-based inspection reporting, particularly during maintenance and turnaround periods where many teams and subcontractors needed to collaborate under time pressure. Manual processes led to inefficiencies, delayed reporting, potential inaccuracies and limited real-time visibility into inspection progress and risks. This lack of transparency made it difficult for project managers and case managers to intervene quickly, coordinate activities across departments and ensure compliance with strict safety and regulatory standards. Sitech needed a digital solution that could support real-time tracking, structured workflows and better control over inspection and maintenance processes.
Business Need: Sitech faced challenges with traditional paper-based inspection reporting, particularly during maintenance and turnaround periods where many teams and subcontractors needed to collaborate under time pressure. Manual processes led to inefficiencies, delayed reporting, potential inaccuracies and limited real-time visibility into inspection progress and risks. This lack of transparency made it difficult for project managers and case managers to intervene quickly, coordinate activities across departments and ensure compliance with strict safety and regulatory standards. Sitech needed a digital solution that could support real-time tracking, structured workflows and better control over inspection and maintenance processes.
Solution: Ciphix developed a customised low-code application that digitises and orchestrates the full inspection and maintenance workflow. The solution replaces manual reporting with an integrated digital platform that functions as a ticketing, coordination and process management tool. Inspectors can access their tasks online, submit findings digitally and attach relevant documentation. The application automatically routes work between internal teams and subcontractors, ensuring clear ownership and accountability. A central real-time dashboard provides full visibility into the status, progress and risks of inspection and turnaround activities. The solution also supports structured documentation, audit trails and standardised workflows, helping Sitech strengthen governance and compliance. This enables faster decision-making, improved collaboration and better risk control during critical maintenance and shutdown periods.
Results: The application significantly improved efficiency, accuracy and coordination by eliminating paper-based reporting and enabling real-time insight into inspection status. Project managers and inspectors now have 24/7 visibility, allowing earlier intervention and reducing the risk of delays during maintenance and turnaround activities. The solution supports compliance with strict regulatory and safety requirements, improves collaboration across departments and subcontractors, and reduces the likelihood of errors. It also increases flexibility for inspectors and has been rolled out to over 100 subcontracted inspectors, further enhancing overall process effectiveness and contributing to safer and faster plant restarts.