Seacon aimed to increase operational efficiency and improve compliance while meeting growing customer demands for real-time insight into freight status; existing processes were fragmented, heavily manual and siloed across systems, leading to lengthy onboarding, inconsistent master data and reduced visibility.
Business Need: Seacon aimed to increase operational efficiency and improve compliance while meeting growing customer demands for real-time insight into freight status; existing processes were fragmented, heavily manual and siloed across systems, leading to lengthy onboarding, inconsistent master data and reduced visibility.
Solution: Ciphix built a Mendix-based application that automates the storage and distribution of master data across internal systems, significantly reducing manual data entry and errors. The first application focuses on efficient customer onboarding with automated master data handling, and a second customer portal is under development to provide real-time visibility of freight status and self-service booking capabilities.
Results: The master data automation application dramatically improved data quality, reduced customer onboarding from a full day to approximately two hours, lowered manual workload and increased compliance through automated checks. A new customer portal in pilot testing will further enhance freight status visibility and reduce the time staff spend on manual customer updates.