DIRTT supports a manual process of order submission that consists of partners placing orders by completing a locked excel document, emailing the excel file, then separately submitting files via dropbox or another file sharing solution. For the order entry team at DIRTT, this required the tracking of dozens of usernames and passwords and ultimately resulted in lots of rework.
An initial analysis concluded that 90% of orders were submitted with errors.
Furthermore, there was no standardization across the network. To improve the quality and professionalism of the partners going to market, Kinetech assisted DIRTT in standardizing document generation by conforming to American Institute of Architects (AIA).
Business Need: DIRTT supports a manual process of order submission that consists of partners placing orders by completing a locked excel document, emailing the excel file, then separately submitting files via dropbox or another file sharing solution. For the order entry team at DIRTT, this required the tracking of dozens of usernames and passwords and ultimately resulted in lots of rework.
An initial analysis concluded that 90% of orders were submitted with errors.
Furthermore, there was no standardization across the network. To improve the quality and professionalism of the partners going to market, Kinetech assisted DIRTT in standardizing document generation by conforming to American Institute of Architects (AIA).
Solution: Working closely with subject matter experts (SMEs), Kinetech business engineers studied the process, designed a solution, and deployed the application / portal for the network.
Kinetech PM – is a web & mobile solution with the following integrated components: CRM, project management, order entry, issue identification, resolution workflow and project closeout.
Kinetech PM is a custom designed and developed application for our distribution partners that combines best practice CRM and Project Management tools and processes with customized modules and workflows that meet the specific needs of our distribution network. We created the application to support a specific network of companies, while standardizing construction documentation with industry best practice. Doing so ensures both of our primary stakeholder groups are supported properly – our clients, the distribution partners, but also their primary vendor, DIRTT.
Results: 90% ORDER ERROR REDUCED TO ZERO
Before Kinetech PM was launched, DIRTT supported a manual process of order submission that consisted of partners placing orders by completing a locked excel document, emailing the excel file, then separately submitting files via dropbox or another file sharing solution. For the order entry team at DIRTT, this required the tracking of dozens of usernames and passwords and ultimately resulted in lots of rework. An initial analysis concluded that 90% of orders were submitted with errors.
Kinetech PM reduced the order error rate to ZERO by providing intelligent web-based validation on orders. The integrated CRM, Project Management, and Order Entry ultimately eliminated rekeying the same data multiple times as well.
"Never mind a weekly savings… We were ready to hire another PM before we adopted Kinetech. Our efficiency increased so much that we were comfortably able to defer the need for a new person for almost 6 months now. In terms of ROI, Kinetech has already paid for itself multiple times over."
— Chase Thuente of Strategic Workspaces, Project Manager
"More than time, it saves my sanity! Without Kinetech I would be swamped in forms and information."
— Craig Pfaff of Parron Hall, Project Manager