After installing murals at the 2010 Winter Olympic venues, (luge/bobsled, ski jump facilities, ice hockey, etc) Identity Ink’s business has grown rapidly. Tracking projects in excel / email became too cumbersome and was prone to error. To efficiently scale the business, they needed a better solution. After a failed "configure off the shelf" implementation by another vendor, Identity Ink came to Kinetech to develop an enterprise CRM, project management, and production planning application that would support their process.
Business Need: After installing murals at the 2010 Winter Olympic venues, (luge/bobsled, ski jump facilities, ice hockey, etc) Identity Ink’s business has grown rapidly. Tracking projects in excel / email became too cumbersome and was prone to error. To efficiently scale the business, they needed a better solution. After a failed "configure off the shelf" implementation by another vendor, Identity Ink came to Kinetech to develop an enterprise CRM, project management, and production planning application that would support their process.
Solution: To bring structure and automation to the process, Identity Ink engaged Kinetech to build a custom software solution. Kinetech was selected because of our best-in-class project management knowledge. The application launched in three (3) weeks and supports the entire organization. The central portal reduces organizational stress across the board. As each project is managed the same way, emergency absences can be handled by colleagues who can step right in (without having to dig through someone's email) and keep the project progressing.
Results: Identity Ink was able to reduce delivery risk by working closely with Kinetech business engineers as the solution evolved. The automated reporting, dashboards, and standardization of process allows the management team insight previously unavailable. They can now review projects in a standardized way and preemptively uncover risks before they become issues.