MSHDA is the Primary Recipient of Federal Funds for numerous statewide assistance programs. Serving 10 million inhabitants requires a scalable architecture for qualification, enrollment, case management, and reporting. Legacy workflows lacked the agility to launch new programs quickly or adapt to shifting mandates. MSHDA needed a unified platform to coordinate with 80+ Community Action Agencies (CAAs) while ensuring total accountability and data integrity.
Business Need: MSHDA is the Primary Recipient of Federal Funds for numerous statewide assistance programs. Serving 10 million inhabitants requires a scalable architecture for qualification, enrollment, case management, and reporting. Legacy workflows lacked the agility to launch new programs quickly or adapt to shifting mandates. MSHDA needed a unified platform to coordinate with 80+ Community Action Agencies (CAAs) while ensuring total accountability and data integrity.
Solution: Kinetech deployed a multi-tenant GovCloud platform built on Mendix to automate the full assistance lifecycle. Utilizing a reflexive architecture, the platform enables MSHDA to roll out new programs in weeks and adjust business rules in real-time without redeploying code. Key features include an intelligent routing algorithm for 80+ CAAs, a mobile-first portal for residents, and automated USPS verification. This architecture ensures encrypted data storage and mission-critical scalability.
Results: The platform established Michigan as a national leader in public assistance orchestration, facilitating the distribution of over $2 billion in aid. By consolidating multiple programs into a unified cloud environment, Kinetech eliminated administrative silos and provided real-time visibility into performance. The agility of the Mendix-based solution enabled MSHDA to secure significant reallocated federal funding through high-performance delivery. This modern infrastructure serves as a foundation for statewide resilience, empowering agencies to serve residents with operational certainty. Link to full story: https://www.kinetechcloud.com/case-studies/michigan-casestudy