The Commission faced a critical bottleneck with dozens of aging applications slated for deprecation and a workforce nearing retirement. Managing over 5,000 utilities using fragmented systems created transparency issues and administrative fatigue. They required a scalable, unified environment to track multi-million-dollar infrastructure projects and high-volume consumer inquiries without the technical debt associated with traditional COTS solutions.
Business Need: The Commission faced a critical bottleneck with dozens of aging applications slated for deprecation and a workforce nearing retirement. Managing over 5,000 utilities using fragmented systems created transparency issues and administrative fatigue. They required a scalable, unified environment to track multi-million-dollar infrastructure projects and high-volume consumer inquiries without the technical debt associated with traditional COTS solutions.
Solution: Kinetech established a digital Center of Excellence to modernize the state’s utility ecosystem. We developed a unified platform using a reflexive microservices architecture, including a specialized Construction Reporting System and a custom CRM. These systems automate infrastructure project tracking, energy impact analysis, and regulatory case management, providing a secure, transparent environment for Commission staff and regulated entities. These modules are central to their overall case management platform, which is currently being built.
Results: The transition replaced fragmented workflows with a disciplined, data-driven environment that ensures high availability for critical state oversight. By automating reporting for generation and transmission projects, the agency eliminated manual bottlenecks and achieved real-time visibility into grid stability and spending accountability. The solution empowers the Commission to manage the full lifecycle of utility oversight, from citizen advocacy to the orchestration of massive broadband and power expansions.