The client needed a scalable digital solution to offer floor plans and living space calculations online (B2C and B2B) Manage customer orders efficiently Coordinate internal workflows and external service providers Handle invoicing and financial processes Provide a seamless customer experience
Business Need: The client needed a scalable digital solution to offer floor plans and living space calculations online (B2C and B2B) Manage customer orders efficiently Coordinate internal workflows and external service providers Handle invoicing and financial processes Provide a seamless customer experience
Solution: A full-featured web application (grundriss.com) was developed. A Customer-facing portal for ordering services, an automated order management system, internal invoicing and billing portal, service provider coordination and task management
Results: Enhanced customer experience through a fully digital process. Used by several hundred customers per month. Significant reduction in manual coordination effort.