To improve customer satisfaction, reduce administrative workload, and strengthen its digital service offering, Royal AVEBE wanted a secure, user-friendly customer portal that would provide customers with direct, self-service access to relevant information while integrating seamlessly with existing business systems. AVEBE serves customers around the world with potato-based ingredients for the food, feed, paper, building, and textile industries. As customer expectations continued to evolve, the company wanted to provide a more modern and transparent way for customers to access business-critical information. Previously, customers depended on emails, phone calls, and multiple systems to obtain information about orders, deliveries, invoices, product documentation, and quality certificates. This fragmented approach required significant manual effort from customer service teams and made it difficult for customers to quickly find the information they needed.
Business Need: To improve customer satisfaction, reduce administrative workload, and strengthen its digital service offering, Royal AVEBE wanted a secure, user-friendly customer portal that would provide customers with direct, self-service access to relevant information while integrating seamlessly with existing business systems. AVEBE serves customers around the world with potato-based ingredients for the food, feed, paper, building, and textile industries. As customer expectations continued to evolve, the company wanted to provide a more modern and transparent way for customers to access business-critical information. Previously, customers depended on emails, phone calls, and multiple systems to obtain information about orders, deliveries, invoices, product documentation, and quality certificates. This fragmented approach required significant manual effort from customer service teams and made it difficult for customers to quickly find the information they needed.
Solution: Conclusion Low Code Company developed a customer portal on the Mendix low-code platform that provides AVEBE's customers with a single digital point of access for business information and self-service functionality. By consolidating information from multiple back-end systems into one intuitive interface, customers can independently access the information they need without relying on customer service. The portal allows customers to view order status, delivery information, invoices, product specifications, certificates, and other relevant documents through a secure online environment. From a business perspective, the portal improves customer experience by offering greater transparency, faster access to information, and a consistent digital service channel. At the same time, it reduces repetitive enquiries for customer service teams, allowing them to focus on more complex customer interactions. From a technical perspective, the solution was built using the Mendix low-code platform and integrated with AVEBE's existing enterprise systems to ensure that customers always have access to accurate and up-to-date information. The scalable architecture enables the portal to evolve as new customer requirements emerge.c
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