The Municipality of Rotterdam manages a wide range of subsidies for schools. Over time, the subsidy application process had become increasingly complex, involving multiple manual steps, disconnected systems, and extensive administrative work for municipal employees. To improve service delivery and operational efficiency, the municipality needed a flexible digital solution that would simplify the entire subsidy process for both applicants and internal staff while supporting future policy changes. Applicants needed a more transparent and user-friendly digital experience, while employees needed better insight into application progress and more efficient case management. The existing process made it difficult to process applications quickly, respond consistently, and adapt to changing regulations or new subsidy schemes.
Business Need: The Municipality of Rotterdam manages a wide range of subsidies for schools. Over time, the subsidy application process had become increasingly complex, involving multiple manual steps, disconnected systems, and extensive administrative work for municipal employees. To improve service delivery and operational efficiency, the municipality needed a flexible digital solution that would simplify the entire subsidy process for both applicants and internal staff while supporting future policy changes. Applicants needed a more transparent and user-friendly digital experience, while employees needed better insight into application progress and more efficient case management. The existing process made it difficult to process applications quickly, respond consistently, and adapt to changing regulations or new subsidy schemes.
Solution: Conclusion Low Code Company developed a new subsidy management platform. Digitzing the complete subsidy process, from application submission to assessment, decision-making, and case management. Schools can submit subsidy applications through an intuitive online portal, while municipal employees use the platform to review applications, manage workflows, communicate with applicants, and monitor case progress. Automated workflows, standardized processes, and integrations with existing municipal systems reduce manual work and improve data consistency. From a business perspective, the platform delivers a more transparent and efficient application process for citizens while enabling employees to process applications faster and with greater consistency. From a technical perspective, the Mendix platform provides the flexibility to quickly introduce new subsidy schemes, adapt to changing legislation, and continuously improve the application based on user feedback. The solution integrates with existing municipal systems to create a seamless digital process.
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