The onboarding process for new participants was fully manual and prone to errors. No existing software supported this process. Beyond Blue needed a solution to support a new service, reach more Australians, and create new revenue streams.
Business Need: The onboarding process for new participants was fully manual and prone to errors. No existing software supported this process. Beyond Blue needed a solution to support a new service, reach more Australians, and create new revenue streams.
Solution: This project was primarily making the participant get the best user experience possible. With the smaller number of clicks fill in the details and set up requirement meetings. This was not possible in the Patient Management System (PMS). Therefore, Beyond Blue required a custom portal. In the first phase we build a participant portal in which new participants of the Before Blue program could register them. Fill in all their details, do an initial assessment. Based on this the coaches could determine if they could apply for the program. Additionally, these 8 meetings could be planned with the coach & participant. With this no manual work, emails or other interactions were required. Everything was digital. To ensure the best possible experience for the participant. This was the first custom portal for Beyond Blue they ever delivered. Beyond Blue required a custom portal because the existing Patient Management System could not support the required participant experience. In the first phase, a participant portal was built for the Beyond Blue programme. New participants can register, enter their details, complete an initial assessment, and schedule eight meetings with a coach. Based on the assessment, coaches can determine whether participants can join the programme. The process is fully digital and no longer requires manual work, emails, or other interactions. This was the first custom portal delivered by Beyond Blue.
Results: