Broekman Logistics received a high volume of customer inquiries about shipment statuses. Because information was not available in real time, employees had to manually retrieve updates from multiple sources, creating additional workload and reducing visibility throughout the unloading and dispatch process.
Business Need: Broekman Logistics received a high volume of customer inquiries about shipment statuses. Because information was not available in real time, employees had to manually retrieve updates from multiple sources, creating additional workload and reducing visibility throughout the unloading and dispatch process.
Solution: To improve transparency and operational efficiency, CAPE developed Broekman’s Distri Port using Mendix. The customer portal supports the complete unloading and dispatch process and provides real-time visibility through intuitive dashboards. Users can track shipment progress, access up-to-date logistics information and register cargo damage directly within the platform, with damage records automatically linked to the relevant vehicle and order. The solution was designed in close collaboration with users and delivers responsive experience across desktop, tablet and mobile devices.
Results: