Allinq manages complex field service operations involving customers, subcontractors and thousands of work orders every week. To improve efficiency and deliver on its ambitions around customer experience and waste reduction, Allinq needed a more streamlined way to manage operational processes and share information across the entire service chain.
Business Need: Allinq manages complex field service operations involving customers, subcontractors and thousands of work orders every week. To improve efficiency and deliver on its ambitions around customer experience and waste reduction, Allinq needed a more streamlined way to manage operational processes and share information across the entire service chain.
Solution: Together with Axians, Allinq developed a series of Mendix applications integrated with IFS, including portals for order intake, work orders, production orders and customer interaction. The solutions digitalise key field service processes, reduce manual data entry and give customers, employees and subcontractors direct access to relevant and up-to-date information.
Results: