The need for screening services is increasing rapidly. Whether it concerns an employee, a tenant or even a volunteer, the harm that a screening 'mismatch' can be enormous. The prior verification of specific, relevant data helps to better map out certain risks before working together with someone. These screenings are all based on the same process for companies, landlords and foundations alike. However, they were seen as a time-consuming non-core processes. Therefore, Validata came to Finaps with the question: How can we build a fully automatic screening engine to automise the screening process of any organisation?
https://partners.home.mendix.com/link/project/179The Fraud Management and Operations department continuously and securely monitors fraudulent activity on all ING products. Once a client's activity, such as a specific transaction or logging into My ING, is considered suspicious, it is immediately investigated and adequately acted upon. It is essential to handle these alerts with high speed and in a customer-friendly way. This required an application with a high degree of automation to handle alerts and to manage suspicious fraudulent activities.
https://partners.home.mendix.com/link/project/181The customer needed a new helpdesk system that would be better, faster and easier to use. The system that they have been using until that day was not able to fulfil all of the customers’ needs adequately. They felt that they need a modern web based service tool that could support the performance the The customer with its external customers as well as their internal ones within the scope of the IT service management. The new service tool should be included in the already existing process and IT environment of the customer.
The 50 employees of this specific department at the customer were not able anyone to cope with approximately 8500 tickets per year from 300 different customers who would send out service requests. All the different requests were sent out via email and the customer was not able to check if the correct contact person was the sender. That was the reason for a very troublesome and tedious working atmosphere. The customer felt the need to speed things up and to be more productive.
To reduce costs, Sanquin has outsourced the IT services to an external provider. “But we did not foresee that we would lose control over our servicep roces” explains Paul Swart, project manager. “The influence that we had on the control and with that on the overall quality of the IT service came under pressure. Which led to an unbalanced situation between the sourcer, internal staff and the enduser. End users had the feeling that their requests ended up in a big black box”. Sanquin needed a solution that could provide transparency as well as govern the agreements between the internal IT staff and the sourcer. Basically, they wanted to stop the arguing over service level agreements. For all parties involved it was frustrating and there was a clear need for one single source of registration of all tickets. This would be the basis for getting back in control and get insight in the performance and monitoring of the SLA’s. In addition, they wanted to improve efficiency and harmonize processes between the different departments, leading Sanquin to the decision to look for a partner to help them achieve these goals and improve end user satisfaction.
https://partners.home.mendix.com/link/project/82Reggefiber is gaining momentum because of its current strong growth. To be able to maintain quality customer service, it became necessary to modify many business processes. In 2008, entering and processing orders as well as creating invoices were performed manually, which was very time-consuming as their customer database was increasing rapidly. Reggefiber delivers its services throughout The Netherlands and is regulated by the ‘OPTA’, an independent organization that monitors compliance with Dutch telecom legislation. This involves that Reggefiber must comply with a number of strict KPI’s, such as fixed delivery times. It requires considerable coordination as well as a number of well-organized work processes, in order to deliver all connections and services on time. Therefore, comparing different solutions about several aspects, Reggefiber has considered several software solutions that would optimally support their administrative processes. When selecting the right supplier, it was important that the new solution required little manpower, to avoid the IT department being confronted with capacity problems. A second aspect was Reggefiber’s aim to extend the solution in the future with new functionalities and automation of other business processes, without any problems. The fact that Mendix/ExpertDesk supports service processes as well was a considerable plus to Reggefiber.
Creating facultative reinsurance programs involves a considerable amount of information processing based on complex rules and decision workflows. Providing external underwriters convenient access to this offering required an automated portal that verifies and quotes prices was required to. Additionally, the portal had to be flexible enough to support the ever-changing business requirements and needs of Arch Re's clients.
A new, customisable self-service portal would be central to Arch Re Fac, as it provides underwriters and clients the information they need to draw up the reinsurance program. Therefore, Philip Augur, Chief Operations Officers at Arch Re Fac asked Finaps the question: Can you build us an online mechanism that clients can use to report risk subjects to a contract and underwriters can use to conduct pricing evaluations?
The telecommunications industry is evolving into a highly competitive volume market. Deal sizes are decreasing while the cost and complexity of sales support is increasing. These trends are creating new needs for achieving profitability in this already competitive industry. Sales support has become a key success factor, and therefore managing lines of communications between these entities has become imperative. As the network grew in size and reach, it became increasingly difficult to maintain lines of communication throughout distribution channels.
https://partners.home.mendix.com/link/project/77Mendix teamed up with its partner, Mansystems, to deliver a mobile application for field-based project officers working for War Child in Uganda to report, in real time, on the progress of their interventions, which focus on empowering children and young people affected by conflict in Northern Uganda.
After decades of war, conflict, and brutal oppression at the hands of dictator Idi Amin and rebel leader Joseph Kony, a new generation of young people in Uganda are rebuilding and reclaiming their lives. Thanks to a range of social services and programs from War Child, children and young people in the war-torn country are now re-emerging to learn life skills, vocational skills, and entrepreneurial skills and receive education, protection, and psychosocial support. But the lack of any automated infrastructure behind these programs in Uganda was a serious obstacle. In particular, data collection and reporting on the various activities and programs was trapped in manual paper or Excel spreadsheets that were completed intermittently at best and that required significant time from project officers who preferred to work with children and young people, not paperwork.
According to Ernst Suur, program development advisor, field reports – so vital to demonstrating measurable progress and securing continued funding from donors – were a time-consuming headache. “We had many project officers in remote areas of Uganda who were filling out reports on paper,” he said. “It wasn’t uncommon for those reports to get rained on, eaten by mice, or lost. And moving to Excel wasn’t a big improvement because of the difficult interface and the challenges of using a PC in remote areas.”
The goal of DLM Finance is to add value for its clients by integrating treasury operations into the DLM Trade Manager. The DLM Trade Manager is unique in its concept, because it is a system that is specifically built for fund management in emerging and frontier markets. DLM came to Finaps with a specific question: Can Finaps build a multi company and web-based treasury management system that is professional, secure and efficient?
https://partners.home.mendix.com/link/project/178Terre des Hommes has the goal of combining high impact projects with the International Aid Transparency Initiative (IATI). Therefore, Terre des Hommes wanted Finaps to build a single application that can streamline internal processes while at the same time allowing partners to report about aid spending and deliverables.
https://partners.home.mendix.com/link/project/182The previous EDC system in place at the Julius Center was not ideal. The system had been developed using a traditional approach, requiring new code to be written for each and every function. That made the system rigid, time-consuming, and expensive to develop and adapt. Frank Leus, Head of Data Management & Project Support at the Julius Center, decided to abandon this system. The new system needed to facilitate faster builds and continued development. It also had to be flexible and user-friendly, as well as compliant with modern laws and regulations.
https://partners.home.mendix.com/link/project/90The Werkwijzer has always been internal only, which meant that access was extremely limited and this led a lot of parties to start asking why it needed to be internal only. Opening this application had been requested for a very long time, both publicly and from within RWS itself.
However, making the entire Werkwijzer completely open raised many security concerns as it contains a lot of highly sensitive information. After a lot of careful thought and consideration, it was decided to create a companion platform which would allow access to declassified information. This presented a whole host of technical challenges on how to access these Standaarden. This level of access would be unprecedented for RWS, because anyone with an internet connection would be able to access the application.
So, what is the end result? Introducing Standaarden Rijkswaterstaat…
https://partners.home.mendix.com/link/project/183
How the DSI Foundation can ensure complaints in the financial market are handled securely.
How Retourplaza guarantees a customer’s home delivery is identical to their online order.
https://partners.home.mendix.com/link/project/72When applying for a mortgage, several actions and documents are required from both the consumer and the mortgage advisor. During this exciting but often stressful time, De Hypotheker wants to support its customers where they can. Subsequently, De Hypotheker wants to provide transparency to customers and mortgage advisors on the status of the mortgage application process and their approved documents. Therefore, De Hypotheker came to Finaps with the question: Can you build a mobile app that tracks mortgage applications for our customers and mortgage advisors?
https://partners.home.mendix.com/link/project/180How ILD Care improves the quality of life for patients with a rare lung disease.
https://partners.home.mendix.com/link/project/81Built on the Mendix platform, the Gappless SaaS solution manages the core process of a construction project. Job-site managers and supervisors must meticulously document the quality of their projects right at the job-site, in so-called registrations. Faulty registrations can hamper agility and profitability for construction companies.
Even a smaller company might produce several thousand registrations annually, which means Gappless can save companies tens or hundreds of thousands of euros each year. Already Gappless has been used in more than 150,000 registrations for projects valued at more than €100 million. When building the initial application, testing the core functionality was essential to ensure easy adoption by launching customers. Gappless worked with a dedicated test team to ensure the quality of the app. At the time, the development was outsourced; therefore, it was crucial for Gappless to test their own app for acceptance. The manual testers did not have a technical background, but understood their customers and their usage of the application.
On the acceptance environment, the manual test team would test all core functionalities. With every new feature, the testers ran through the same test script to ensure an error-free production environment. “We spent every day of the week testing the core functionality, because our development team was constantly adding new features,” said Joshah Fraanje, lead tester at Gappless. “It was quite cumbersome to test the same flow in the application over and over again. We knew there had to be a better way.”
Everywhere in the world, smartphones are becoming more successful in professional life. According to a forecast by the American IT market, researcher International Data Corporation (IDC), the market for smartphones and tablets is expected to develop strongly in the current year[1]. It was important for The customer to be able to offer services adapted to the new needs and habits of each of its customers.
Indeed, the customer already has a digital customer service called ExpertDesk, but only available on the computer.
In order to improve the flexibility of their customer service, the customer has set itself the objective of acquiring a mobile version for the digital customer service mentioned above, so that it can offer a fast solution adapted to the current needs of its customers. The new mobile service will have to be available for customers wishing to use a smartphone as a work tool to continue their tasks even if their computers are out of reach.
[1] https://de.statista.com/infografik/776/prognose-absatz-internetfaehige-geraete/
accessed on 23.07.2017
How KPN motivates developers to deploy applications on its LoRa network, an energy-efficient wireless network for the Internet of Things (IoT).
Currently, many Dutch homes have smart electricity and gas meters. These meters automatically send data to the network provider. Enexis stores this data in the EIServer. If a smart meter fails to send this data, the meter needs to be checked. Previously, gathering the failure data was done through an Access database and Excel. The Access database was cumbersome to maintain and required a lot of manual labor. Therefore, Enexis came to us with the question: How can we build a new database that connects with the EIServer, manages its workflow and monitors the entire process of replacing and repairing failing smart meters?
https://partners.home.mendix.com/link/project/172